Refund and Returns Policy

Thank you for shopping at Rosanna Olive Estate.

The following terms are applicable for any products that You purchased with Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order online within 3 days of placing your Order.

In order to exercise Your right of cancellation after the 3 day period, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by email :

We will reimburse You no later than 14 days from the day on which We receive Your order cancellation notice. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 3 days
  • The Goods were damaged upon arrival OR
  • The Goods do not match the order OR
  • The Goods have been wrongfully packaged

Returns are not allowed in the following circumstances:

  • You ordered the wrong product
  • After 3 days of purchase

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Applying for Returns

  • All Damages and/or discrepancies must be endorsed on the dispatch note upon receiving.
  • Any complaint in respect of the goods sold must be made in writing and faxed to Rosanna Olive Estate within 3 days of delivery

Return Options

  • Store Credit

If you do not want the damaged product replaced, credit of the same value will be added to your online store account to be deducted on your next order

  • Replace damaged/defective product

Damaged/defective products will be replaced within 3 – 5 working days upon Return approval

General Terms & Conditions

  • Rosanna Olive Estate South Africa will carry the shipment cost for product replacement.
  • Rosanna Olive Estate South Africa cannot be held responsible for damages/loss caused by the shipping service.

Other Policies

Please read through our Terms & Conditions 

Please read through our Privacy Policy 

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email:

By telephone: 0219860010

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